05 November 2024
Art. 21 DSA Has Come to Life
Art. 21 DSA is a new, unusual and interesting framework to settle disputes over online content moderation decisions. By now, the first four online dispute settlement bodies (ODS-bodies) have been certified, and most of them have already started taking cases. In this article, based on recent interviews with representatives from all certified bodies, I will explore how these very first ODS-bodies are set up and which very first experiences they have made. Continue reading >>
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02 April 2024
Moderation Made in Europe
The EU’s Digital Services Act (DSA) has been fully applicable for a little more than a month now. The conditions are thus in place for the emergence of the out-of-court dispute settlement (ODS) ecosystem envisaged in Article 21 DSA, arguably the DSA’s most original contribution to securing digital platform users’ rights. In this post, we try to envision the shape such an ecosystem might take over the next few years in the key area of social media content moderation (SMCM). We argue that the DSA may create an adjudication system dominated by a few ODS providers backed by public-private partnerships and ready to work in concert with the complaint-handling mechanisms set up by the platforms themselves. Continue reading >>
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16 March 2022
A Self-Regulatory Race to the Bottom through Out-of-Court Dispute Settlement in the Digital Services Act
Art. 18 of the draft Digital Services Act [Art. 21 in the final text] will introduce new dispute settlement processes. This addresses a legitimate policy concern, namely the need to enable effective recourse mechanisms for platform decisions. However, the concept fails when trying to combine the best of two worlds: solving disputes through real courts as well as through self-regulation. Art. 18 [Art. 21 in the final text] DSA raises serious concerns and should be substantially modified. Continue reading >>
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