12 March 2025
Vying for the Scales
One year after the Digital Services Act (DSA) introduced new rules for content moderation, questions remain about their implementation. While platforms must cover the costs of out-of-court dispute resolution, concerns arise over the independence of certified bodies like Appeals Centre Europe (ACE). Despite being accredited by the Irish regulator as independent, ACE has financial and structural ties to Meta, raising questions about its role in the moderation ecosystem. The article examines whether ACE’s certification aligns with the DSA’s independence requirements and what this means for the future of platform accountability in Europe. Continue reading >>
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02 April 2024
Moderation Made in Europe
The EU’s Digital Services Act (DSA) has been fully applicable for a little more than a month now. The conditions are thus in place for the emergence of the out-of-court dispute settlement (ODS) ecosystem envisaged in Article 21 DSA, arguably the DSA’s most original contribution to securing digital platform users’ rights. In this post, we try to envision the shape such an ecosystem might take over the next few years in the key area of social media content moderation (SMCM). We argue that the DSA may create an adjudication system dominated by a few ODS providers backed by public-private partnerships and ready to work in concert with the complaint-handling mechanisms set up by the platforms themselves. Continue reading >>
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07 November 2022
If You Build It, They Will Come
Content moderation is not only an Internet governance problem; it is also, unavoidably, a form of de facto adjudication. When observed in detail, the “procedure before substance” approach of the DSA leaves many questions unanswered. The final text of the Regulation contains compromises and blind spots. Continue reading >>
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